Business Process Optimization Services for Enhanced Efficiency

CRIF’s Business Process Optimization (BPO) services specialize in outsourcing business operations with comprehensive, state-of-the-art solutions. Outsourcing business activities and processes is an important strategic tool for accelerating business development in an increasingly competitive market.

Through its innovative solutions, CRIF ensures the overall optimization of the operations of financial players, insurance companies, businesses, telcos, and utilities.

With over 15 years of experience and significant technological investments, CRIF helps financial players reduce costs and gives them the organizational flexibility they need.

Our strengths are:

Many years of experience in business process outsourcing;
Organization of activities through specialist teams dedicated to clients;
Flexibility to respond quickly to client needs;
Web-based workflow and analytics platforms, for governance of the whole process.

Key benefits

Overall cost reduction

By only spending on the volumes under management, a company can cut fixed costs related to people, applications, and structure.

Time management

Reducing processing times even at peak times.

Customer care

Internal resources can focus on 'core' customer management activities, reducing the impact of operations to the benefit of commercial activities.

Solution details

Credit origination

CRIF is a leader in the management of Credit Origination processes for different products (mortgages, personal loans, salary-deducted loans, leasing & factoring) for both consumers and SMEs. In addition, through its Remote Selling service, CRIF offers a solution for the end-to-end management of online sales channels for loans, from lead generation to back office management of the loan (appraisal, pre-decision, etc.).

Corporate Financing

CRIF facilitates the granting of finance to SMEs through a modular end-to-end solution designed for banks using a public guarantee fund and the associated guarantees. The service covers all stages of the process: from pre-assessment through monitoring and management of risk events and the eventual activation of the guarantee, as well as the monitoring of previously processed portfolios and quality control.

Third-party verifications

CRIF offers solutions for the verification of natural and legal persons, from KYC and AML checks, video identification (video ID and Self ID mode) during the Digital Onboarding process, to anti-fraud assessments aimed at checking the correctness of the documentation provided by the customer to identify inconsistencies where possible personal or income fraud could be concealed.

Other services include the verification and monitoring of third parties (credit brokers, financial and insurance agent networks); the verification of candidates during recruitment to safeguard the company/institution from possible manipulation of their profiles and from future reputational damage; the efficient management of the recruitment process through verification, document management and business intelligence to guarantee full compliance with regulations.