Digital Onboarding & Customer Journey Software

Digital Onboarding Solutions

CRIF’s digital onboarding solution seamlessly guides both consumers and business customers through the onboarding journey, from registration to digital signature, offering a fast, cost-effective, and secure process—anytime, anywhere.

With this solution, signing up for a new service, such as opening a new bank account, is fully digital, allowing customers to complete the process independently and securely, whatever the time of day and from any device. 

The customer simply takes a selfie and shows their ID, initiating automatic identification verification and compliance checks.

Enhanced Security with Deepfake Technology

To ensure the highest level of security, CRIF has integrated deepfake detection technology into its digital onboarding process. This advanced feature differentiates between real identities and AI-generated or manipulated media, providing protection against sophisticated identity fraud attempts.

Deepfake detection is not only used during the identification process, but also to detect and extract data from documents, even those unrelated to identity documents, to prevent fake ones from being uploaded.

Identification

The identification process is seamless and secure, using liveness detection to verify a person’s identity. Advanced AI algorithms and sophisticated technology ensure that the person is real and not a deep fake, while also detecting and preventing synthetic media impersonation. This guarantees the integrity and reliability of the identity verification process.

Document Management

Document management involves real-time document scanning of the user document and data extraction through OCR with liveness detection.

• Real-Time Document Scanning: Instantly captures and verifies the details of the ID document provided.
• Deepfake Detection in Documents: Ensures that the submitted documents are genuine and have not been tampered with or generated using deepfake technology.

It is also possible to manage semi-structured documents to assess more complex customer journeys, enabling data extraction from a variety of user sources, and assessment of documents such as proof of income or proof of address. 

Assessment Service

Add-on assessment service modules, such as fraud detection and cyber defense, are available to globally verify your customer’s digital identity, regardless of the devices, credentials, places, or online personas they use.

These services now incorporate deepfake detection to further strengthen your overall fraud prevention strategy.

• Fraud Detection: Analyzes various data points to detect potentially fraudulent activities.
• Cyber Defense: Protects against cyber threats, including those involving deepfakes.

By choosing CRIF’s digital onboarding solutions, you are investing in a future-proof system that leverages cutting-edge technologies such as deepfake detection to enhance security and streamline operations.

Our platform empowers financial institutions to deliver a superior customer experience while mitigating risks and optimizing internal processes.