Optimization of NPL collection strategies for the Telco sector
A leading Telco company appointed CRIF Credit Solutions as a consultant on debt collection strategies and on the implementation of a single vertical platform (CLever) aimed at maximizing collection performance and rationalizing operating costs.
CLIENT – Leading Telco player in the Italian market
NEEDS – To improve NPL management through the strengthening of credit governance, the introduction of competition mechanisms between external collection agencies, and the implementation of a new management platform in order to make the process more efficient (CLever)
SOLUTIONS – Consultancy and functional analysis for the revision of the credit process, with the main focus on the NPL collection phases, in order to guide the implementation of the application solution
RESULTS – Revision and optimization of NPL collection processes.