Optimization of NPL collection strategies for the Telco sector

A leading Telco company appointed CRIF Credit Solutions as a consultant on debt collection strategies and on the implementation of a single vertical platform (CLever) aimed at maximizing collection performance and rationalizing operating costs.

CLIENT – Leading Telco player in the Italian market

NEEDS – To improve NPL management through the strengthening of credit governance, the introduction of competition mechanisms between external collection agencies, and the implementation of a new management platform in order to make the process more efficient (CLever)

SOLUTIONS – Consultancy and functional analysis for the revision of the credit process, with the main focus on the NPL collection phases, in order to guide the implementation of the application solution

RESULTS – Revision and optimization of NPL collection processes.

  • Wind Hellas gets on the right track to tackle its collection challenges.jpg
    Wind Hellas

    Wind Hellas gets on the right track to tackle its collection challenges

    Collection is an anti-cyclical business. Generally with a slowdown in economic activity, the volumes managed by debt collection departments increase sharply. Therefore, having an optimized collection process becomes a crucial factor for survival in times of crisis.

  • T-Mobile has selected CRIF as its partner to establish a decision management solution.jpg
    T-Mobile

    T-Mobile has selected CRIF as its partner to establish a decision management solution

    Find out how T-Mobile is tackling this challenge with CRIF's Decision Management software that supports employees, ensures compliance with quality standards and takes into account all the individual components required,  allows specific adaptions, and all is done automatically.

  • A telco media success story in credit management (2).jpg
    Sky

    A telco / media success story in credit management

    "We chose CRIF as our partner to implement the new debt collection management platform given its leading position in the credit management area and its ability to provide us with significant support on business issues as well as to supply technology solutions which meet our needs."

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CLever provides complete and streamlined management of the collection process, from early collection through late collection and recovery.