Hamburg, July 20, 2020
Customer Identification made simple: CRIFBÜRGEL partners with AUTHADA - eID-Service for improved digital onboarding
Banks and financial institutions are facing a specific problem not only in Germany, but worldwide: open banking ecosystems, new technologies and increasing customer requirements mean a rethink for established banks, but also open up numerous opportunities. With the emergence of new and open ecosystems that combine and bundle bank services with other services and thus focus on customer benefit and customer satisfaction, banks can take advantage of digital transformation through targeted partnerships. This results in a new customer experience (CX), opening up additional sources of revenue. With this Open-X mentality, banks and new players in the market are joining forces to offer financial services in a true digital experience. With the coronavirus crisis, digitalization is taking on a completely new meaning. The opportunities offered by digital networking, or rather the fact that it is indispensable, are becoming clearer than ever. The rapid development and changing market requirements resulting from digitalization are a strong incentive for the development of increasingly powerful value-added solutions. With its "next level" approach, CRIFBÜRGEL is always looking forward. Data and information are the basis of a wide range of application areas of digitalization.
The distinctive combination of information, technology and digitalization know-how under the CRIF banner creates unique added value for CRIFBÜRGEL customers.
CRIFBÜRGEL and AUTHADA partnership
CRIFBÜRGEL has partnered with AUTHADA GmbH to further expands its wide range of services in the field of digital onboarding: together they will now offer an eID process, a digital identification service. With the AUTHADA app, an NFC-enabled smartphone and an electronic identity card with PIN, identification in the digital world is possible within seconds. The new service complements the existing CRIFBÜRGEL web-based solutions for customer identification, such as video identification or Self-Ident, the solution for ID scanning and the comparison of biometric characteristics for legitimation.
With PHYON™, CRIFBÜRGEL's Digital Onboarding Solution, the complete customer journey, from first contact to electronic signature, can be digitally mapped, vastly improving the user experience in the "phygital" (physical + digital) interaction with customers. With PHYON™, CRIFBÜRGEL has revolutionized the entire customer acquisition process and maximized efficiency in customer contact. Thanks to this innovative onboarding solution, CRIFBÜRGEL can map the entire customer experience phygitally. From the registration of ID cards and the automated reading of documents to the digital identification and authentication of the applicant and the qualified electronic signature.
The identification process is an important part of digital onboarding for those industries that need the unique identification of their customers to do business, e.g. banks and financial institutions, telecommunications, gaming and e-commerce providers.
Identity verification made easy
In order to open an account, for example, with the AUTHADA solution customers no longer have to go to a bank or post office to confirm their identity. Instead of a lot of manual effort and paperwork, an NFC-enabled smartphone, electronic identity card with activated online identification function as well as the corresponding PIN is sufficient. Digital identification via the app takes only a few seconds and can be done anytime and anywhere. The eID service is available to users around the clock. New or existing customers can use it to obtain fully digital, money laundering-compliant identification either at a branch or on their smartphone or tablet to open an account.
"Banks appreciate our sophisticated customer identification and credit assessment solutions. With our comprehensive digital onboarding offer, we help them to make the customer journey as smooth as possible, prevent media disruptions, reduce abandonment rates and therefore generate more revenue. With the eID service from AUTHADA, we can offer our customers another important component within the digital credit application process," commented Dr. Frank Schlein, Managing Director of CRIFBÜRGEL. Andreas Plies, co-founder and CEO of AUTHADA, explains, "The integration of our eID service at CRIFBÜRGEL has created a forward-looking partnership. Our digital identification solutions are now available to every CRIFBÜRGEL customer and will bring an enormous advancement in the field of digital identities and associated fraud prevention."
Cooperation with a future
With its digital identification service, AUTHADA offers smart solutions not only to banks and financial institutions but also to telecommunications, gaming and e-commerce providers. With the eID process, the Darmstadt-based company promises high conversion rates with the highest security standards. AUTHADA is a certified identification service provider. The eID service is certified by the Federal Office for Information Security (BSI) and also complies with the European eIDAS regulation, guaranteeing that the strictest data protection and security guidelines in Europe are met.
AUTHADA is a Darmstadt-based cybersecurity company. AUTHADA’s identification solutions are based on the eID functionality of the electronic identity card and electronic residence permit. Using an NFC-enabled smartphone, people are identified within seconds, remotely or on-site. The solutions are legally secure according to German and EU legislation, as well as application secure due to the certification of these solutions by the Federal Office for Information Security (BSI). With its eID service, AUTHADA therefore offers a leading technology that is already being used by well-known customers. Since March 2020, AUTHADA is also a certified identification service provider, which allows digital identification in all markets. In addition, AUTHADA is an ISO/IEC 27001 certified company. This international standard for information security ensures that AUTHADA complies with extensive information security requirements and implements comprehensive measures for data protection.