SUCCESS STORY: Video Identification as part of the digitalization strategy in the banking sector
• CLIENT: Austrian Anadi Bank AG
• NEEDS: optimization of the online channel workflow and introduction of intelligent web-based applications
• SOLUTION: thanks to video identification, the authentication process becomes more convenient for potential customers, resulting in a quicker approval of digital products
• RESULTS: increased process efficiency, reduced internal costs, prevention of fraud and misuse
“This results in a series of benefits not just for customers, but also for companies, such as increased process efficiency and reduced internal costs. However, fraud and misuse can also be prevented”, explained Boris Recsey, Managing Director of CRIF Austria. “Due to the optimization of processes and the targeted use of an intelligent, web-based application there is more time for the Anadi Bank sales force to deal with complex issues during personal consultations”, added Mr. Wiedeck.
Personal identification without physical contact, which can be extended with the on-demand qualified electronic signature (QES), is currently a significantly growing trend in the DACH region. CRIF supplies the corresponding digital solution in cooperation with the German WebID Solutions GmbH. This enables an easy, quick, paperless and, most of all, secure business transaction using video conferencing and e-signatures.
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