Kuveyt Türk Improves Collection Processes

How a leading Turkish participation bank introduced best practice approach to improve collection processes and lower delinquency rates.

  • CLIENT - Kuveyt Türk Participation Bank Inc.
  • NEEDS – To optimize collection processes, identifying the main gaps and areas for improvement.
  • SOLUTIONS - As-Is assessment focused on Early Collection Phase (1 - 90 DPD) for all the portfolio segments.
  • RESULTS - CRIF proposed the introduction of ratings as risk segmentation criteria, the design of a more sophisticated collection process, introducing a 15-day assignment approach and the application of champion-challenger tests to certain process segments, in order to identify the best action

“Since their know-how and analytical approach, CRIF has assessed our as-is and to-be collection processes as we expected. I would like to thank their valuable and experienced project team for the successful outcomes of the project.”

Related Products

Process & Strategy Optimization

Putting our knowledge into practice by helping our customers analyze and improve the efficiency and effectiveness of business operations and strategies in every phase of the credit lifecycle, from engagement and origination to customer management and debt collection.