Kuveyt Türk Improves Collection Processes
How a leading Turkish participation bank introduced best practice approach to improve collection processes and lower delinquency rates.
- CLIENT - Kuveyt Türk Participation Bank Inc.
- NEEDS – To optimize collection processes, identifying the main gaps and areas for improvement.
- SOLUTIONS - As-Is assessment focused on Early Collection Phase (1 - 90 DPD) for all the portfolio segments.
- RESULTS - CRIF proposed the introduction of ratings as risk segmentation criteria, the design of a more sophisticated collection process, introducing a 15-day assignment approach and the application of champion-challenger tests to certain process segments, in order to identify the best action
“Since their know-how and analytical approach, CRIF has assessed our as-is and to-be collection processes as we expected. I would like to thank their valuable and experienced project team for the successful outcomes of the project.”