A jump in quality in integrated debt collection management
How ALD used CLever to achieve advanced governance of the entire debt collection processing cycle, with the optimum mix of automatic decisions and processing by internal players and collection agencies.
CLIENT - ALD Automotive
NEEDS - to industrialize collection agency management and integrate risk assessment and data management into acceptance, management and collection.
SOLUTION - redefinition of collection strategies, CLever platform, and reporting.
RESULT - advanced process governance; greater flexibility and reduced time-to-action and time-to-recovery; support for volume growth; and resource optimization.
In response to significantly increasing volumes and greater complexity in debt collection, ALD Automotive set the strategic objective of adopting a comprehensive debt collection solution, and chose the CRIF Credit Solutions CLever product for its ability to manage the entire debt collection process in a structured way: from the first sign of problems to legal collection, supporting the activities of both internal players and collection agencies.