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Customer Onboarding

Onboarding Intelligence

Digital Onboarding and KYC with Multi-Source Data Orchestration

What is CRIF Onboarding Intelligence?

Digital Onboarding and KYC with Multi-Source Data Orchestration deliver a frictionless onboarding experience while ensuring compliance and advanced fraud prevention. Our platform combines AI-powered identity verification, deepfake detection, and orchestration of internal and external data sources to create a secure, fast, and user-friendly process for individuals and businesses.

Why it matters 

Customer Onboarding is the first step in building trust. By integrating KYC and KYB checks, multi-source data orchestration, and real-time fraud detection, organizations can:  

  • Accelerate account opening and service activation
  • Ensure compliance with global regulations and prevent identity fraud
  • Detect synthetic identities and deepfake attempts in real time
  • Streamline document management for proof of income, address, and other semi-structured data

Key Benefits

  • Superior customer experience

    enabled by a fully digital onboarding journey, accessible anytime and from any device.

  • Advanced fraud prevention

    powered by artificial intelligence and deepfake detection technologies

  • Operational efficiency

    through automated workflows and a centralized system that streamlines and coordinates the entire process.

  • Future-proof technology

    capable of adapting to evolving regulatory landscapes and increasingly sophisticated security demands.

Success Stories

How we helped our clients unlock their potential

  • Online current account opening

    A European tier‑1 bank wanted to deliver an enhanced digital onboarding experience for both prospective customers and the sales force.

    • Mobile document acquisition
    • Selfie video with liveness detection
    • BPO services to verify the overall process

    80%

    conversion rate within 24h of the start of the process

    <5min

    End-to-end process time

  • Digital Applications

    A multinational HR consulting firm wanted to give candidates the opportunity to verify their identity and provide documents online.

    • Document acquisition
    • Biometric detection
    • Back office approval

    75%

    Document detected

    95%

    Positive facial recognition

  • Online SIM card activation

    A mobile and fixed telecoms operator was looking for a solution to allow customers to activate their SIM cards 24/7 through a fully digital ID and document verification process.

    • Selfie activation
    • Mobile OCR scanning
    • Selfie video with liveness detection
    • OCR data confirmation

    75%

    Liveness and document detection

    95%

    Biometric comparison conversion rate

Main Features

AI‑driven identity verification with selfie and ID capture is a secure digital check that uses artificial intelligence to validate an ID document and match it with a live selfie, confirming both the authenticity of the document and the user’s physical presence.

Deepfake detection for identity and document validation is a security process that uses advanced AI to identify manipulated faces, voices, or documents. It analyzes selfies, videos, and ID images to detect signs of synthetic media, ensuring that both the individual and the document are authentic and have not been digitally altered.

Real‑time document scanning and OCR for accurate data extraction is a fast, automated process that captures a document image and uses optical character recognition to read and extract key information with high precision.

Liveness detection to confirm authenticity is a biometric security check that uses AI to verify that the person in front of the camera is a real, live human being rather than a photo, video, or digital spoof. It analyzes subtle movements, depth, and other signals to ensure genuine presence during the identity verification process.

These modules combine advanced fraud detection with real‑time cyber defense to identify threats early, prevent unauthorized access, and safeguard critical data. Together, they provide a unified layer of protection that strengthens overall risk management across digital operations.

 

This feature brings together information from different trusted sources to create a clearer, more complete picture of each customer. By simplifying checks and reducing manual steps, it makes identity verification smoother, faster, and more reliable.

Discover CRIF's solutions for customer acquisition and onboarding

Customer Onboarding

Merchant onboarding

Customer Onboarding

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Customer Onboarding

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