Contacts

Customer Onboarding

Merchant Onboarding

The all-in-one digital Merchant Onboarding Platform

What is CRIF Merchant Onboarding?

Digital Merchant Onboarding is the CRIF end-to-end platform that empowers businesses to streamline operations, reducing cost to serve, with a simple and secure customer experience.

Why it matters 

A wide range of datasets and digital capabilities are integrated and orchestrated to generate a smoother customer experience for merchants to support them with two approaches:

  • fully digital (self-onboarding)
  • with remote support from an expert

Key Benefits

  • Ready-to-use solution

    A quickly deployable solution that needs minimal integration and enables fast digital onboarding.

  • High degree of flexibility

    Supporting both API‑only integration and full‑platform adoption. 

  • Cost savings

    Reduced license, operational, and maintenance costs. 

  • Increased profit margins

    By reducing operational and compliance costs, accelerating merchant activation, and improving conversion rates.

Success Stories

How we helped our clients unlock their potential

  • Merchant digital onboarding journey

    Full end‑to‑end onboarding journey for SMEs, featuring both self‑service digital onboarding and remote assistance, with open banking integration into the existing decisioning system and an embedded reporting solution.

    • Digital onboarding
    • Open banking

    >95%

    Biometric comparison conversion rate

    <5min

    End-to-end process time

    80%

    Conversion Rate within 24h from start of the process

Main Features

This feature gives a quick, trustworthy snapshot of a company by combining verified identity details and key business information. It helps ensure that the merchants you interact with are legitimate and reliable, making your digital experience safer and more transparent.

Digital Identification & Bank Verification securely confirms a person’s identity by matching their details with trusted banking information. This strengthens fraud prevention and ensures a smooth, reliable onboarding experience.

Compliance & AML Checks screen individuals and businesses against global sanctions, PEP lists, and other authoritative databases to detect potential risks. This ensures that every merchant meets strict anti‑money‑laundering and compliance standards, creating a safer and more trustworthy environment for consumers.

Document Management streamlines the collection, upload, and verification of all required documents, ensuring that businesses provide accurate and complete information during onboarding. It supports secure digital submission, reduces manual errors, and speeds up the approval process, creating a smoother and more reliable experience for both merchants and consumers.

Contracting & e‑Signature enables businesses and customers to review and sign agreements entirely online using secure, compliant electronic signatures. It supports multiple levels of signature assurance, ensures documents remain authentic and tamper‑proof, and accelerates the contracting process for a smooth, fully digital onboarding experience.

Monitoring & Client Loyalty continuously tracks key changes in a merchant’s profile and financial behavior, identifying risks early and highlighting opportunities to strengthen the relationship. It helps ensure that businesses remain compliant, reliable, and aligned with quality standards over time, supporting a safer ecosystem and fostering long‑term trust and loyalty.

Discover CRIF's solutions for customer acquisition and onboarding

Customer Onboarding

Onboarding Intelligence

Customer Onboarding

Margo

Customer Onboarding

KYC