April, 2021

Preparing for the Customer of the Future, beyond the Pandemic

Insurers and insurance distributors are seeking new ways to re-engage with customers across all lines of business in order to not only demonstrate their relevance and value now, but equally importantly for the post-Covid environment.

Ways of working and living are changing and the expectations of the insurance consumer have developed in line with these changes. A key indicator of how well an insurer or distributor might perform post-pandemic will be the degree to which they embrace digital tools as a way to run their business, as well as to interact with customers.

Download the free in-depth article to learn more about what digital consumer trends and behaviors are.