Preparing for the Customer of the Future, beyond the Pandemic
Insurers and insurance distributors are seeking new ways to re-engage with customers across all lines of business in order to not only demonstrate their relevance and value now, but equally importantly for the post-Covid environment.
Ways of working and living are changing and the expectations of the insurance consumer have developed in line with these changes. A key indicator of how well an insurer or distributor might perform post-pandemic will be the degree to which they embrace digital tools as a way to run their business, as well as to interact with customers.
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