Omnichannel Smart Onboarding is CRIF’s Digital Onboarding solution, which aims to support companies that want to interact remotely with their customers (both existing and potential) to perform sales processes through a user-friendly and efficient digital channel, reducing process completion times and friction points for the user. CRIF provides a solution that promotes an optimal user experience, which can be adapted to the most common use cases in different countries and markets, supporting the complete customer journey: from engagement to digital identity verification and signing of the contract.
The architecture is based on the best technologies through its own solutions and those of its partners, with dedicated modules for specific business and compliance needs. CRIF's digital Smart Onboarding solution also integrates Know Your Customer (KYC) tools developed by Inventia, a group company, thus enabling customer recognition/identification processes in line with compliance requirements, assessing potential risks in real-time and avoiding illegal intentions.